FREQUENTLY ASKED QUESTIONS
WHAT ARE THE PAYMENT OPTIONS?
For online purchases, we currently accept Paypal and credit/debit cards.
DO I NEED A PAYPAL ACCOUNT TO MAKE A PURCHASE?
No, you don't. You may pay using credit or debit cards during the checkout process, without the need for a Paypal account.
We work closely with Paypal and our payment merchant STRIPE to provide a risk and hassle free payment process. We also do not collect or store such sensitive information in any form during the checkout process.
WHAT ARE THE DELIVERY METHOD & COSTS?
Free Local Normal Mail
All online orders come with free local normal mail which takes around 3 working days to reach your letterbox, when there are no unforeseen delays.
For urgent orders:
Please contact us via Instagram or Facebook (@in2kids) and we will advise Self-collection at our stores upon order confirmation.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Customers may exchange their item(s) within 14 days* upon receipt of your order, whether it is sizing issues, defects or change of design.
Please note all product(s) must be unwashed and in its original condition. In2kids reserve the right to accept or reject an exchange item.
You may drop by either of our JP or CSM store to do an exchange
* Determined by "DELIVERED DATE" on Postal Service tracking information
DO YOU RESTOCK YOUR PRODUCTS?
Depending on the demand of the product, we may restock the item accordingly.
Kindly drop by our Instagram page @in2kids for restock updates!
CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?
We work quickly to process your order once payment has been made & verified. Hence, in most situations, it may not be possible to make changes to your order once it has been placed.
CAN I CANCEL MY ORDER?
Once your order has been placed & processed with confirmed payment, cancellation of order is not possible.
WHERE ARE YOUR RETAIL OUTLETS?
We are located at:
City Square Mall #B2-18A (Tel: 6634 5450)
Jurong Point #02-53 (Tel: 6794 9193)
IS THERE SOMEONE I CAN CONTACT IF MY QUESTION IS NOT LISTED ABOVE?
You may drop us an email at email@example.com and we will get back to you as soon as we can!